Shipping Guide

We offer free shipping on the majority of our items. For delivery of larger items, and for orders that are being delivered to an address that is outside of major town we may need to charge extra for delivery. These charges will normally be displayed in the checkout. In the event that you choose the flat rate option (with free delivery) to avoid paying freight charges we will not be able to dispatch your item.

Most orders will be shipped from our main distribution centre in Melbourne within 2 working days. Some products may be shipped from Sydney.

To provide the most efficient delivery service with the most reasonable price and quickest service, we use a variety of courier services such –

Australia post

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a bar coded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. When your order is dispatched, you will be given  a consignment number. You can use the number to track your order at the Australia Post website. Please visit Australia Post Tracking and use the tracking number given to track your item.

Fastway couriers

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway.
You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.|
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a bar coded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website. A Non – PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. 
To track item that is dispatched width Fastway, please visit Fastway Tracking and use the given tracking number.

Allied express

Parcel that weighs over 22 kg will be dispatched with Allied Express.
Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. Each parcel will carry a bar coded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number. Allied Express requires consignment note and the postcode of the destination. Please visit  Allied Express website or call 131373 for more queries.

Undeliverables Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pickup your parcel in your local Post Office.
If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.

Undeliverables Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverables postcodes on the list, however, there are still a few postcodes that are undeliverables for some SKUs.
Orders with no shipment service will be cancelled and refunded automatically. Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

 

Bulky items

State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799